Welcome to July!
For me, summer has always been a time to catch up, tidy loose ends, reflect, and prepare for the upcoming academic year. As with so many other things, I am learning that at Rutgers things are different.
As a cost-center, the summer is a time of planning. Our budgets and plans for the following fiscal year have to be ready by October. That means that our plans for 2018 have to be in place this summer. This month, there will be two Cabinet retreats to begin to establish priorities, look at potential projects, and consider budget requests. There will be many conversations in the coming months.
As we move into planning, one of the most important issues that we will address is the LibQUAL+ results. I talked about these a bit at the Spring Town Hall, but since these will be at the heart of our planning efforts, it is worth spending more time studying these.
Overall, our results were good. However, there was a consistent finding, across libraries and universities, that the Information Control dimension did not meet faculty expectations. This graph from the LibQUAL+ results shows the combined results for all 1,200 faculty respondents:

Here is a table form of the same information:

But what does this mean? LibQUAL+ does a good job of showing us where we are doing well and where we might improve. However, LibQUAL+ doesn’t tell us why and understanding why is the first step in solving the problems.
When we look at IC-1 and IC-8 together, it is not clear if the problem is lack of collections or difficulty finding the collections. How do the website (IC-2) and access tools (IC-6) contribute to the perception that our collections are below expectations? These are not problems that are simply solved by purchasing more collections or by making improvements to the search functions of our website. They require a multi-pronged approach that balance collections needs and ease of discovery.
This year, using both one-time funding and new funding from the chancellors, we have made some substantial additions to our collections. These additions include:
- SWANK Digital Campus subscription: 250 feature films selected by instructors
- UpToDate: an evidence-based clinical resource
- Sage Journals: Approximately 180 additional Social Sciences, Health Sciences and Science Journals
- Wiley Journals: Approximately 880 Science, Technology, Medicine, Social Sciences and Humanities Journal
- EBSCO e-books: 850 e-book titles selected by faculty and students
- Springer e-books: Approximately 2300 Biomedical/Life Sciences, Engineering, and Medicine
- American Institute of Physics (AIP) Digital Archive: Digital backfiles of 12 journals and conference proceedings
- Oxford Journal Archive: Backfiles of about 150 Science and Medicine Journals
- Wiley Journal: Digital backfiles of about 800 Science, Technology, Medicine, Social Sciences and Humanities Journals
In addition, we eliminated the fees charged for requesting articles through ILL.
In the coming year, we need to continue to make smart decisions about new collections and resources and I am confident that the Collection Analysis Group and the Selectors are moving in the right direction. But we must also look more deeply into our access infrastructure, making it easier for faculty to find the information they need. Moving in this direction will take a large amount of coordination, an effort kicked off by the new discovery working group charge.
The LibQUAL+ results provide us with a tremendous amount of information and highlight opportunities for improvement. I expect that looking deeper at these issues will be a priority in the upcoming year and look forward to seeing what we can accomplish together.


























The Libraries partnered with Student Affairs once again to bring Club Alex back to Alexander Library during Senior Days. This much-anticipated annual event, which sold out within minutes, saw hundreds of graduating seniors and their guests descend upon the library-turned-nightclub on the day following the conclusion of finals. Alexander was transformed with all the trappings one would expect of an actual club: mood lighting and pipe and drape walls helped set the tone in the reference room—which featured a DJ, dance floor, and bar—and an R&B lounge was installed on the ground floor for those who preferred a more intimate atmosphere. A photo booth allowed partygoers to capture the excitement of the evening, and a massive Pac-Man-themed light show was projected onto the atrium walls to the delight of all in attendance. The buzz on social media was considerable, with many students expressing their gratitude and enthusiasm—and perhaps even more alumni wishing that they had had the chance to party at the library when they were still at Rutgers! Club Alex is a great opportunity for us to create an impression of the Libraries that will last in students’ minds well beyond graduation, and we are grateful to be a partner in this event each year.