New technology and better solutions keep coming, as we all know. By joining the University’s central Rutgers Active Directory as the Libraries’ Windows domain, we are expanding the ability to log in anywhere with a single username. But it obviously comes with new issues as many have noticed.
IIS is inviting everyone in the Libraries to submit such issues and any other computing concerns and requests using the RULhelp trouble ticket system. It is the best way to keep track of issues, make sure that every one of them is addressed in a timely manner, and develop our knowledge base to speed up resolution. Instead of emailing or calling UCSs or other IIS staff, please use this address to submit a ticket: support@rulhelp.rutgers.edu It will be automatically channeled to the IT support closest to you.
IIS is working on transforming the RULhelp database to use NetIDs (instead of old Windows usernames) just like most other platforms. Soon, you will be able to log into the trouble ticket system with your NetID to check the status of your issue.
