The Agenda - Faculty and Staff Newsletter

Author: Amy Kimura

  • Website Redesign Project Update – May 2021

    The redesign project reached a real milestone late last week, with the official handoff of the website from NewCity to the Rutgers team. This follows an intense period of testing, during which we worked closely with NewCity to ensure that the site was built and working as planned. We’re really pleased with what they’ve delivered and think it will suit our needs well. We’ll continue to have NewCity’s support over the next few months, both for development work and to consult about content. Amy has been working with subject matter experts and content teams from across the libraries and is excited that the real work of content building is finally underway.

    The team have targeted Wednesday, July 7 for a launch date. This is a huge project with a lot of dependencies, but we’re feeling fairly confident that we’ll hit this target. Several weeks prior to launch, Amy and the project team will be working with front-line staff and faculty to do site walk-throughs and answer any questions about where to find various pieces of information and how to perform common tasks. We’ll also be reaching out to external stakeholders to announce the new site in mid-June. The project team will be developing plans for that outreach over the next few weeks.

    In related news, planning for the libraries-wide adoption of LibCal Events is underway, and the project to develop a new subject vocabulary is wrapped up, thanks to a lot of thoughtful librarian involvement. Subject specialists are in the process of assigning updated lists of subject-specific resources and choosing top recommendations for our users. That project will also set us up to effectively connect users with the appropriate librarian for their subject.

    As always, you’re welcome to reach out anytime with questions or comments. Send us an email: webservices@libraries.rutgers.edu.

  • Website Redesign Project Update – November 2020

    The website redesign project team has completed baseline usability testing and analysis, and we’ve combined that with other research from the discovery process and are now moving into wireframing. Using the ideas generated during prototyping sessions last month with each of the local library groups, we’re developing an architecture for the site that will balance each unit’s desire for flexibility with the need for a sustainable infrastructure that provides our users with streamlined, easy access to our most popular resources.

    Over the coming weeks and months, our team will be busy reviewing wireframes and revisions from the team at NewCity. Once the wireframes are approved, we’ll go through the same process with mockups, which will incorporate more of the look and feel of the pages along with example content. The new site will be built out of components, rather than templated pages – this is a different way to think about building web pages that puts greater power in the hands of content creators and managers. It will allow for greater flexibility and easier updates than our current setup, and each unit will be able to create and maintain beautiful, useful, up-to-date pages that reflect their users’ needs. The project team will be learning about how to work with a component library during the wireframing/mockup phase, and more people will be brought in for training once the component library is fully developed and we’re building out the actual site content.

    As always, you’re welcome to reach out anytime with questions or comments. Send us an email: webservices@libraries.rutgers.edu.

  • Website Redesign Project Update – September 2020

    The website redesign project team is close to completing baseline usability testing, examining how student and faculty users complete common tasks on our site. Through this study, we’re gaining a better understanding of where usability problems lie and how we should prioritize and present various pieces of content on the site. Listening to users speak their thought process aloud is very enlightening, allowing us to learn a lot about their site usage and perceptions even beyond the steps they take to complete the assigned tasks. We’ve even learned a bit about what we’re doing right!

    As with the brand and messaging survey, we were happy to see a huge amount of interest in usability testing across units and user communities, and we’ve gathered a lot of valuable data that is steering how we move forward with the design of each site. We’ve also gathered a pool of people who were unable to participate in this study but are interested in being involved in future studies, which will make our next outreach efforts more streamlined.

    Local Library Owner groups are currently meeting with NewCity to workshop some prototype ideas, informed by analyses of all the discovery and audience research data gathered to date: stakeholder interviews, analytics, brand and messaging workshops and surveys, and usability/perception testing. These prototypes are just pen-and-paper outlines so far; NewCity will take a lot of inspiration and ideas from them, then will develop some more detailed and concrete options for us to explore. Over the course of the fall semester, we’ll get a real sense of how the sites are going to look and function, and content development will begin.

    We’ll be presenting at a central forum sometime early in the fall semester, so look out for an announcement about a date and time for that presentation.

    As always, you’re welcome to reach out anytime with questions or comments. Send us an email: webservices@libraries.rutgers.edu.

  • Website Redesign Project Update – May 2020

    Screenshot of NewCity discovery report
    The discovery report is available on the project team’s staff resources site.

    The Discovery phase of the website redesign project has officially concluded. Feel free to peruse NewCity’s Discovery Report, which outlines their findings from their onsite visit, one-on-one interviews with some key stakeholders, discussions with the core project team, an intercept survey, and analytics. They tease out some of the characteristics that make RUL’s different units unique, as well as what unites everyone, and what some of our biggest challenges will be as we move forward with this project.

    We’re excited to be starting audience research this month. Over the next ten weeks, NewCity and the RUL project team will be working with local teams and directors to survey and interview our user groups, define the brands and goals for each campus, and move toward a baseline understanding of what our users need and how they behave. While we’d love to be able to meet face-to-face with our users, we’re not letting COVID-19 slow our progress—we’re working with NewCity to develop a robust research plan that we can deploy entirely online.

    To help coordinate, conduct, and analyze this research, we’ve formed a Local Library Owners team, an augmented version of our core project team. We’re happy to welcome John Gibson, Samantha Kannegiser, Angela Lawrence, Amber Judkins, Christie Lutz, and Victoria Wagner to the project.

    Audience research doesn’t apply only to our external users; we’ll be working with the RUL audience as well. As we develop a web presence that has room for more “local flavor,” we need to be sure to empower local content editors to create and contribute content and design that works best for their units. Our new site will employ a component-based system that will allow local contributors flexibility and ease in creating and customizing local content while keeping the site sustainable for the central technical team.

    The project team continues to meet bi-weekly, with additional meetings now being added as we begin the next period of intense focus on audience research.

    You’re welcome to reach out anytime with questions or comments. Send us an email: webservices@rutgers.libanswers.com

  • Web Improvement Team Update

    Web Improvement Team Update

    sample of website refresh
    Click to view larger file.

    The Web Improvement Team (WIT) is excited to announce some changes coming soon to the Rutgers University Libraries website. Since September, we’ve been speaking with our users (students, faculty, and staff) and analyzing survey and usage data to determine how we can begin to improve our website user experience. We’ve been exploring best practices for user-centered design, content strategy, responsive design, and accessibility. Through one-on-one conversations, focus groups, and data analysis, we have learned more about our users’ essential tasks and resources, pain points in the current design, and user preferences.

    Here are some of the takeaways from our first round of user research:

    • Users are very task-oriented, and generally come to the site knowing what they want; the scope of their use is quite narrow
    • The current homepage was thought to be too busy and complex
    • Pages are hard to read, with small text and too much content
    • Users spend very little time on most pages, and rarely scroll below “the fold”
    • A relatively small number of resources are especially heavily used (hours, room booking, A-Z database list, ILL, library account)

    We based our first round of changes on these findings. Our goals became to:

    • Surface and prioritize the most frequently used resources and services
    • Freshen up the look and feel: reduce visual clutter on the homepage, enlarge fonts for sitewide readability
    • Refine the presentation and content for a few key pages
    • Minimize initial disruption to lower-level pages

    Our overall approach is one of incremental change over radical redesign. Making incremental modifications based on user data ensures that those modifications are genuine improvements (as opposed to change for the sake of change, or change based on guesses or assumptions). If we’re proven wrong, smaller changes are easily reversed or refined. Although change can be uncomfortable at times, a continuous cycle of improvement and evaluation builds a sustainable, usable website that delivers a positive user experience.

    You’ll also notice that a lot of things haven’t changed: the red navigation bar, most of the underlying content, the mobile presence. These, too, will change in time, but require considerable user research, usability testing, and content control. There will be opportunities for students, staff, and faculty to get involved in future research.

    The new website is expected to be in place by late December, in time to greet students in the new semester.

    Stop by our poster at the State of the Libraries if you want to learn more!

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